ObabyTrade - Terms and Conditions
TERMS AND CONDITIONS OF SALE
 
1   NEW ACCOUNTS
• To open a new account with Obaby we require a minimum initial order of £1000.
• All new accounts will be subject to approval by a business development manager.
   Their decision will be based on the terms and conditions as a whole and the suitability of the account.
• The first three orders must be Pro Forma. After this the customer can request a credit account. This will be subject to a credit check and references.
 
2   DORMANT ACCOUNTS
• Accounts that have not traded for 6 months will be classed as a new account and will be subject to the new accounts terms.
 
3   ONLINE SELLERS
• The website must be of a standard acceptable to Obaby.
• The most up to date Obaby logo and product description must be used.
• Only Obaby approved images should be used and will be supplied to customers at our discretion.
• The website must show an acceptably broad range of Obaby products.
• The website must show whether an item is out of stock.
• In this case it can only be shown if the product is on order with us and it is clearly displayed that the item is only available as a pre-order.
• The website must have a manned telephone enquiry service which is clearly advertised on the website.
• A secure method of payment must be available for end users.
 
4   ONLINE ONLY RETAILERS
• The conditions above will apply.
• Additionally the retailer must have commercial premises where they will hold stock of any Obaby products on their site.
 
5   ABC DESIGN RANGE
You must apply to become an official ABC Design stockist.
Each application will be judged individually, taking a strong look at the following criteria:
• Initial order must reach a minimum value of £2000 so that a good selection of products can be available for the customer.
• Ability to display and present products suitably on the shop floor.
 
6   PRICES & PAYMENT
• All prices quoted are exclusive of VAT at current rate.
• All goods remain the property of OBABY until full payment is received.
• OBABY reserves the right to change prices without prior notification.
• Orders for delivery to mainland UK with a value of less than £350 will incur an additional carriage charge.
• Additional Charges are £10.00 for the first carton and £5.00 for additional cartons thereafter.
• Additional charges will apply for outlying areas.
• Orders for delivery to mainland UK with a value exceeding £350 will be carriage paid apart from certain outlying areas where an additional charge will be made.
• Carriage will be payable on all deliveries to areas outside of mainland UK. Exclusions include Scottish Highland, Scottish Islands, Isle of Wight,
   Isle of Man, Northern Ireland and Republic of Ireland.
 
7   DELIVERY OF GOODS
• Any discrepancy must be notified within 48 hours of invoice/delivery.
• Any damage must be notified within 48 hours of delivery.
• All goods supplied are on a non-returnable basis unless within the guarantee period and have a manufacturing fault after inspection by OBABY staff.
• For non delivery of carriage orders due to a customer error an additional charge for carriage will apply to cover costs charged by carrier.
   Examples of customer errors are premises closed within set opening times, no-one available to sign for delivery or incorrect address given.
 
8   STOCK AVAILABILITY
• All goods are subject to availability.
• OBABY reserve the right to change products and colours without prior notice.
• All products are supplied on a first come first served policy.
 
9   ERRORS & OMISSIONS
• We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention.
   If you find an error, please let us know.
• We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.
• Product photographs are for illustration only; products may differ slightly from those shown.
• Specifications and product descriptions are for guidance only and cannot be guaranteed accurate. E&OE.
• We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.
   Please note we do not take payment until the order is dispatched, and it is at this point that our contract with you commences.
   You will be promptly informed if such a situation arises and you can withdraw from the sale without penalty.
• All orders placed from our website legally constitute offers to purchase from us.
   Any email sent after placing your order is merely an acknowledgement of receipt of your order and not an acceptance.
   This acknowledgement is part of an automated system and is not a contract.


AFTER SALES SERVICE POLICY
 
1    GUARANTEE PERIOD
• Obaby products now come with a 5 year guarantee, we encourage customers to sign up within 28 days of buying their Obaby product to receive this extended
   guarantee. If a customer has not signed up, they will be referred back to the retailer. Please see the 5 year guarantee for its T&C’s. This does not affect their statutory rights.
 
2    REFUND, REPLACEMENT OR REPAIR
• Any decision or gesture of goodwill given by the retailer to a consumer regarding a refund, replacement or free of charge repair cannot be made on behalf of OBABY.
Whilst a retailer might have their own shop floor policy, any such decisions will not be made by OBABY until inspection of the product.
 
3    REPORTING A FAULTY PRODUCT
• Before reporting a product as faulty, the retailer must believe the fault is a manufacturing defect.
• Products can be collected from the retailer for inspection by telephoning OBABY After Sales on 01652 641492 or by emailing aftersales@obaby.co.uk.
• Basic information to be given:-
(i)    Customer name & account number
(ii)    Invoice number from when goods were delivered/collected
(iii)   Product to be returned   
(iv)   Age of product
(v)    Reason for return
• Products cannot be collected directly from the retailer’s customer unless this has been approved and contracted by the OBABY Sales Representative.
• OBABY reserve the right to carry out a repair on any item that is over 28 days.
 
4    COLLECTION & RETURN COSTS
• For repairs within the guarantee period, collection will initially be carried out free of charge, however after inspection, OBABY reserve the right to charge for the collection
   and return costs should the fault be deemed of a non-manufacturing nature or no fault is found with the product.
• For repairs outside of the guarantee period, collection and return costs need to be paid by the retailer prior to booking the collection. 
• A full collection and return is currently charged at £7.50 each way*.
• A credit / debit card must be provided as a guarantee (if invoice facilities are not available) to secure the booking.  No charge / invoice will be made at this time
   (unless the item is out of the guarantee period).  Please refer to section 6 (Repair Costs) for details of potential use of the card / invoice facility.  
• OBABY reserve the right to request photographic evidence of the issue in order to help establish if the fault is manufacturing and to establish if collecting the item is
   economical.  Providing photographs may help OBABY to advise of a worst case scenario and the associated costs prior to collecting for inspection. 
• Should a retailer decide to use their own courier to return an item to OBABY, please ensure that the item is booked in with the After Sales Team so that an OBABY repair
   reference can be issued and the appropriate paperwork generated for the Service Centre.  If an item arrives that has not been booked in with the After Sales Team our
   Service Centre will automatically send it back unrepaired.
• OBABY reserves the right to amend the carriage charges at any time without prior notification.
 
5    IMPORTANT COLLECTION INFORMATION
• Obaby book collections Monday – Friday between 9am and 4pm for items being collected from the retailer. These times cannot be changed.
• Where it has been approved and contracted by the OBABY Sales Representative for consumer collections, our courier can collect Monday to Friday and between
   8am and 6pm.  These times cannot be changed.
• On occasion our courier can fail to collect items due to unforeseen factors.  This is a rare occurrence and every effort is made to ensure that collections take place on the
   requested date.
• It is essential that there is someone available at the collection address in order for the collection to take place.  Our courier will not collect items from a secure place.
• Should the collection fail through no fault of OBABY or the courier a re-collection fee of £7.50* will apply.
• All items must be fully boxed – OBABY do not accept any responsibility if items are received back damaged due to poor packaging. 
• Our courier may refuse to collect items if they are not fully boxed. 
• Should the courier uplift an item that it not sufficiently boxed and the item is damaged during transit, OBABY reserve the right to charge for any repair required to rectify the
   damage sustained or refuse a credit or replacement.
• OBABY reserves the right to amend the re-collection fee at any time without prior notification.
 
6    REPAIR COSTS
• For non manufacturing faults and repairs outside of the guarantee period a quotation will be given after inspection of the product.
• Repair charges are in addition to collection and return costs as detailed previously. An email / fax number will be requested at this stage in order for OBABY to provide you
   with written notification of the quotation and the options available.
• After a maximum of 4 weeks from the date of charge notification, if no conclusive decision has been made on how to proceed, the item will be automatically returned
   unrepaired and 2 way carriage will automatically be charged to the card provided or invoiced, if not already paid for. Notification will be provided in writing by OBABY a
   minimum of 1 week prior to any automatic charges. 
 
7    ITEMS WITH NO FAULT FOUND
• After inspection if no fault is found you will be initially notified of this verbally.  An email / fax number will be requested at this stage in order for OBABY to provide you with
   written notification that no found has been found and the next step in the process.
• After a maximum of 2 weeks from the date of no fault found notification, if no conclusive decision has been made on how to proceed, the item will be automatically returned
   and 2 way carriage will automatically be charged to the card provided or invoiced, if not already paid for.  Notification will be provided in writing by OBABY a minimum of
   1 week prior to any automatic charges. 
 
8    TIMESCALE
• We politely request that a minimum of 48 hours notice is provided for all collections, however OBABY will endeavour to accommodate your request where possible.
• Transportation of faulty goods from the retailer to OBABY can take up to 48 hours.  Please be aware that OBABY have no control over this.
• OBABY endeavour to inspect, repair and return items within 5 working days of arrival (or if chargeable, within 5 working days of receiving payment)
   however during busy periods the turnaround period may be longer. 
 
9    SPARE PARTS
• Spare parts can be obtained from OBABY by telephoning After Sales on 01652 641492 or by emailing aftersales@obaby.co.uk.
• All new products purchased from OBABY need to be registered within 28 days to receive our 5 year guarantee. Spare parts may be chargeable unless a
   guarantee has been registered.
• Spare parts cannot be delivered directly to the retailer’s customer unless this has been approved and contracted by the OBABY Sales Representative.
• Free of charge spares may be sent out using Royal Mail’s second class postal service which can take between 5-7 working days.
   Should you require the part sooner OBABY can send it via courier service, however a charge would be payable for this option.
• Riveted parts cannot be sent out to retailers unless this has been approved by the OBABY Sales Representative.  Riveted parts will not be sent out
   to any consumer.
• Spare parts requested for out of guarantee products will be chargeable along with the courier costs.
• Spare parts requested for non manufacturing faults will be chargeable along with the courier costs.
• OBABY reserve the right to request photographic evidence of the issue in order to establish if the fault is manufacturing.
• The courier charge is currently charged at £7.50*.
• OBABY reserves the right to amend the courier charges at any time without prior notification.
 
10    DEALING WITH THE PUBLIC
• After Sales will endeavor to help all end users who have a 5 year guarantee and will only refer the customer back to their retailers if the product is not deemed
   faulty or the customer requests a credit or temporary loan product, which will be at the retailers discretion.
• After Sales will not enter into any dealings or discussions with any third party regarding refunds, repairs or any other matters if they have not registered
   for the 5 year guarantee. 
• After Sales contact details must not be passed onto any third party.  Should the third party wish to contact OBABY they must do so through our
   Customer Helpline on 01652 641491 or info@obaby.co.uk.
 
PLEASE NOTE THAT THIS APPLIES TO MAINLAND UK, PLEASE CONTACT US IF YOU ARE OUTSIDE THIS AREA AS CHARGES AND POLICY MAY VARY.
 
© 2015 Obaby