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TERMS AND CONDITIONS OF SALE
1 New Accounts
To open a new account with Obaby we require a minimum initial order of ฃ1000.
All new accounts will be subject to approval by an area manager. Their decision will be based on the terms and conditions as a whole and the suitability of the account.
The first three orders must be Pro Forma. After this the customer can request a credit account. This will be subject to a credit check and references.
2 Dormant Accounts
Any account that has not traded with Obaby for 6 months and wishes to restart must pay the first three orders Pro Forma.
If they have not traded with Obaby for 12 months and wish to begin again then they will be treated as a new account and subject to new account rules.
3 Online Sellers
The website must be of a standard acceptable to Obaby.
The most up to date Obaby logo and product description must be used.
Only Obaby approved images should be used and will be supplied to customers at our discretion.
The website must show an acceptably broad range of Obaby products.
The website must show whether an item is out of stock.
In this case it can only be shown if the product is on order with us and it is clearly displayed that the item is only available as a pre-order.
The website must have a manned telephone enquiry service which is clearly advertised on the website.
A secure method of payment must be available for end users.
4 Online only Retailers
The conditions above will apply.
Additionally the retailer must have commercial premises where they will hold stock of any Obaby products on their site.
5 The Zynergi Range
Any orders placed for this range must be of an initial order of no less than ฃ500. This must be the value available to deliver at the time of ordering and will not include back orders and products out of stock. An acceptable range of products must be displayed online or in store. They must be properly demonstrated to end users in store and/or accompanied by our web videos online.
Obaby reserves the right to cease trading with any account that we judge not to be complying with any of the above conditions.
6 PRICES & PAYMENT
All prices quoted are exclusive of VAT at current rate.
All goods remain the property of OBABY until full payment is received.
OBABY reserves the right to change prices without prior notification.
Orders for delivery to mainland UK with a value of less than ฃ250 (excluding VAT) a carriage charge will apply.
Additional Charges are ฃ10.00 for the first carton and ฃ5.00 for additional cartons thereafter.
Charges will apply for outlying areas.
Orders for delivery to mainland UK with a value exceeding ฃ250 (excluding VAT) will be carriage paid apart from certain outlying areas where an additional charge will be made.
Carriage will be payable on all deliveries to areas outside of mainland UK.
7 DELIVERY OF GOODS
Any discrepancy must be notified within 48 hours of invoice/delivery.
Any damage must be notified within 48 hours of delivery.
All goods supplied are on a non-returnable basis unless within the warranty period and have a manufacturing fault after inspection by OBABY staff.
For non delivery of carriage orders due to a customer error an additional charge for carriage will apply to cover costs charged by carrier. Examples of customer errors are premises closed within set opening times, no-one available to sign for delivery or incorrect address given.
8 STOCK AVAILABILITY
All goods are subject to availability.
OBABY reserve the right to change products and colours without prior notice.
All products are supplied on a first come first served policy.
9 ERRORS & OMISSIONS
We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please contact us.
We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.
Product photographs are for illustration only; products may differ slightly from those shown.
Specifications and product descriptions are for guidance only and cannot be guaranteed accurate. E&OE.
We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. Please note we do not take payment until the order is dispatched, and it is at this point that our contract with you commences. You will be promptly informed if such a situation arises and you can withdraw from the sale without penalty.
All orders placed from our website legally constitute offers to purchase from us. Any email sent after placing your order is merely an acknowledgement of receipt of your order and not an acceptance. This acknowledgement is part of an automated system and is not a contract.
AFTER SALES SERVICE POLICY
1 GUARANTEE PERIOD
All new products purchased from OBABY carry a 6 month guarantee from date of purchase for agreed manufacturing faults after inspection by OBABY staff.
2 REFUND, REPLACEMENT OR REPAIR
Any decision or gesture of goodwill given by the retailer to a consumer regarding a refund, replacement or free of charge repair cannot be made on behalf of OBABY. Whilst a retailer might have their own shop floor policy, any such decisions will not be made by OBABY until inspection of the product.
3 REPORTING A FAULTY PRODUCT
Before reporting a product as faulty, the retailer must in his opinion believe the problem is a manufacturing fault.
Products can be brought directly back to our cash & carry by the retailer or collection arranged by telephoning OBABY Customer Services on 0845 0260970
Information to be given:-
(i) Customer name & account number.
(ii) Invoice number from when goods were delivered/collected.
(iii) Product to be returned.
(iv) Age of product.
(v) Reason for return.
4 RETURN COSTS
Where goods need to be collected from the retailer, the retailer will incur a carriage charge per item of ฃ10.00 for collection and ฃ7.50 for returning the product to the retailer. These charges will be refunded to the retailer if the problem is confirmed by OBABY staff as a manufacturing fault and the product is within the warranty period.
5 REPAIR COSTS
For non manufacturing faults and repairs outside of the warranty period a quotation will be given after inspection of the product.
Repair charges are in addition to collection and return costs as detailed in 4.1.
6 DEALING WITH THE PUBLIC
We will not enter into any dealings or discussions with any third party regarding refunds, repairs or any other matters.
Kim's Baby Equipment, trading as Obaby
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